Delivery Information

Delivery information

We only accept orders from the United Kingdom and will only despatch products to addresses in the United Kingdom.

It is your obligation to enter the correct delivery address at the time of ordering.  We are not obliged to re-send the order to the correct address at our expense if you enter the wrong address when ordering. The delivery address cannot be changed once the order has been shipped.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove the item or items from the order.

When you have submitted your online order, and providing you have given us a valid email address, you will receive a confirmation email to acknowledge receipt of your order.  As part of our procedures to protect our customers we undertake a series of order checks.  When these checks are carried out, if the order fails any of them then the order will be cancelled.  You will receive a dispatch email confirming when your order has be dispatched.

Delivery timescale and pricing

95% of orders are dispatched within 3 working days and normally delivered to your chosen address within 5 working days of dispatch. Our current delivery charges are as follows and are subject to change at any time.   Standard postage and packaging of all orders up to £60 = £5.95.  Spend over £60 in a single transaction and receive free standard delivery to your chosen address.  Delivery is via Hermes courier service.

Our acceptance of your order, and the conclusion of the contract will only occur when we despatch your goods. We will not be held responsible for delays to your delivery that are out of our control, although we will do our utmost to liaise with any 3rd party carriers to resolve any issues as soon as is possible.

All deliveries are estimated dates only and not guaranteed. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery.



© 2016 My Health Shop Ltd. All Rights Reserved. is a trading name of My Health Shop Limited. Registered office: Leeds LS12 6LN.Registered in England: company number 9190950